I made a payment for some tokens, but I'm not sure how to access them. Can someone help me understand the steps to retrieve my paid tokens? I need to use them urgently.
6 answers
Chiara
Mon Nov 04 2024
To access prepaid services via a specific dial code, users need to dial *977#.
Daniele
Mon Nov 04 2024
By selecting the M-Pesa reference number, users will be presented with a menu.
Stefano
Mon Nov 04 2024
This menu will display detailed information about the token that corresponds to the chosen M-Pesa reference number.
EchoChaser
Mon Nov 04 2024
Upon dialing, they will be prompted to select the prepaid services option, which is also referred to as the token.
MysticRainbow
Mon Nov 04 2024
From the list of options available under prepaid services, users should choose the “token details” option.