I recently purchased an item from Zara but it doesn't fit well. I'm wondering if Zara allows exchanges so I can get the right size without having to return the item and then repurchase it.
5 answers
CharmedEcho
Wed Jan 15 2025
Zara currently provides exchange services exclusively for items that are returned to its physical stores.
Dreamchaser
Wed Jan 15 2025
For customers who have made purchases through Zara's online platform, the process differs slightly.
Lorenzo
Tue Jan 14 2025
In the case of online orders, individuals are required to return the unwanted item first.
StormGalaxy
Tue Jan 14 2025
Following the return, customers must place a new order for the product they wish to receive instead.
Giulia
Tue Jan 14 2025
It's important for Zara shoppers to be aware of this return policy and plan accordingly.